| Monday to Friday | 8:00am to 5:30pm (phones switch over at 5:00pm) |
When we are closed our phones are answered by a registered nurse who is able to assess your needs. The nurse will offer advice or immediate assistance if required but cannot take messages or make appointments.
After Hours:
We recommend you visit the 24 Hour Surgery for accident and emergency care.
Open 24 Hours
Address: 401 Madras Street
Phone : 03 365 7777
www.24hoursurgery.co.nz
If your call is an emergency call 111
Enrolment
WE ARE ENROLING NEW PATIENTS ON A LIMITED BASIS
We are accepting new patients on a limited basis according to the following rules:
- We are only accepting patients who live within our enrolment zone which is a 10 kilometre radius of the clinic
- There may be a waiting time prior to your enrolment being accepted due to the limited nature of the enrolments.
- We are only accepting patient who consent to have their patient file transferred from their previous practice – no file = no enrolment due to medico legal risks. This includes patients who have moved to New Zealand. We would require the notes to be translated into English and for that to be received prior to enrolment confirmation.
- We will consider (on a case by case basis) applications from patients who have close family members already enrolled at the clinic who do not live in the enrolment zone.
- Each adult patient will be required to have a New Patient Consultation with a doctor or a nurse (or both) prior to seeing the doctors for a routine medical appointment or prescriptions.
- If you are contacted by the enrolment office regarding proceeding with your enrolment you will be required to pay for the New Patient Consultations before the enrolment can be confirmed. We will issue you with an invoice for $130 for each adult enrolling or $39 if the adult has a Community Services Card. If payment has not been made within 14 days we will remove you from the enrolment list.
- Once payment has been received we will request the notes from your previous provider and contact you to book the appropriate consultations.
- When your notes have been received and assessed it may be that a new patient nurse consultation is also required and we will contact you if that is the case and the nursing consultation charges of $39 or $19.50 for a Community Service Card Holder will apply.
We encourage patients to read our terms and conditions as our finance policy will be strictly adhered to.
It is important to note that you will not be able to have an appointment or obtain a repeat prescription at this clinic until all your enrolment and identification information has been received and assessed by the medical team. The process to obtain notes can take 3-4 weeks. Please keep this in mind and it may be that you need to attend your current GP to ensure the continuation of your current medications (if any).
We will be adhering to the above rules for all applications
To commence your enrolment application please e-mail: enrolment@pmc.co.nz
Advise the following details:
Names and ages of all patients wishing to enrol:
Address:
Contact phone number:
What practice are you coming from? Do you have any family members here?
PLEASE NOTE ENROLMENT APPLICATIONS WITH MISSING DOCUMENTATION OR IDENTIFICATION WILL NOT BE ACCEPTED
PAPANUI MEDICAL CENTRE FEES
Fees are current as of 1 July 2025
DOCTORS CONSULTING FEES (for all face to face or telehealth appointments)
| Description | Enrolled | ACC | |
|---|---|---|---|
| Ages 13 or under | Free | Free | |
| 14 – 17 years (with CSC) | $13.50 | $13.50 | |
| 14 – 17 years (no CSC) | $48.00 | $48.00 | |
| Adult 18+ (with CSC) | $20.00 | $20.00 | |
| Adult 18+ (no CSC) | $67.00 | $67.00 | |
| Driver’s licence medical | $85.00 | ||
| Doctor administration outside of consultation including form completion, letters and certificates. |
From $30.00 per item | ||
| Home visit | From $135.00 | ||
| IUCD including Mirena (insert and fit) | $220.00 + materials $20 | ||
| Iron or Aclasta Infusion | $200.00 + Aclasta requires one additional nurse appt $35.00 . If part funded iron infusion co-payment is $50 | ||
| Pipelle | $100.00 | ||
| Minor Surgery/ Removal of Lesions | From $325.00 | ||
| Sexual Health (14-17 years) | No Charge | ||
| Regular Prescription (3-5 business days) |
$25.00 | ||
| Same day Prescription (ordered before 1 pm) |
$35.00 | ||
Other services
| Nursing Service | Enrolled | With CSC (Community Services Card) |
|---|---|---|
| Nurse Consult
New patient Nurse Consult |
$38.00
$76.00 |
$20.00
$40.00 (double appt) |
| Nurse consults 13 & under | Free | Free |
| Nurse consults 14-17 | $20.00 | $20.00 |
| Depo Injection | $38.00 | $20.00 |
| Cervical Screening
Cervical Smear |
$38.00
$43.00 |
$20.00
$24.50 |
| Liquid Nitrogen | $38.00 + $5 materials
Child Liquid Nitrogen fee $15 |
$20.00 + $5 materials
Child Liquid Nitrogen fee $15 |
| Dressing Change | $38.00 + materials | $20.00 + materials |
| ACC Dressing Change | $15.00 | $15.00 |
| Removal of Sutures (not related to ACC or minor surgery) | $38.00 | $20.00 |
| Punch Biopsy | Nurse $130 Doctor $150 if funding used there will be a co-payment |
|
| Health Care Assistant Service | Fee |
|---|---|
| Blood Pressure | $10.00 |
| Blood Test | $15.00 |
These fees are for our regular services for enrolled and casual patients, they may be subject to change over time. Extra fees apply for extended consults, procedures, tests, injections and medical supplies. Some services requested by patients are not funded, so fees will apply. Discounts may be applied to a CSC holder.
We reserve the right to charge a $30.00 admin fee if a patient does not attend a booked appointment. DNA fee will be charged if appt is cancelled within two hours off the appointment time
Please ask a member of staff for confirmation of fees involved in your visit BEFORE you accept our services.
Prescriptions
| Prescriptions | Collected | N/A |
| Standard 5 working days | $25.00 | |
| Urgent | $35.00 |
Repeat Prescriptions
We require a minimum of five business days notice for a repeat prescription to be processed.
Prescription charges:
E-mailed direct to your pharmacy $25 – Payment is to be made to our bank account 06 0817 0020081 25
Prompt payment is essential as prescriptions will no longer be sent until the payment has been received.
ALL PRESCRIPTIONS ARE TO BE E-MAILED TO YOUR PHARMACY OR POSTED – COLLECTION FROM THE PRACTICE IS NOT POSSIBLE
- We do not process same day prescriptions via the website but if you do require a same day prescription please phone the surgery to arrange BEFORE 1 PM. The cost of this service is $35.
- Repeat prescriptions are only available for stable medical conditions which have had medication previously prescribed by one of our doctors.
- Unless previously agreed, you must have been seen for this condition in the past 6 months. Many conditions require 3 monthly visits.
- Repeat prescriptions are at the doctor’s discretion and you may be contacted to make an appointment if a review is needed.
Code of Conduct for Patients
In an effort to provide a safe and healthy environment for staff, visitors, patients and their families, the Papanui Medical Centre expects visitors, patients and accompanying family members to refrain from unacceptable behaviours that are disruptive or pose a threat to the rights or safety of other patients and staff.
If you are subjected to any of these behaviours or witness inappropriate behaviour, please report to any staff member.
Violators are subject to removal from the facility and/or discharge from the practice.
*Adults are expected to supervise children in their care.
The following behaviours are prohibited:
- Possession of firearms or any weapon
- Physical assault, arson or inflicting bodily harm
- Throwing objects
- Climbing on furniture
- Making verbal threats to harm another individual or destroy property
- Intentionally damaging equipment or property
- Making menacing gestures
- Attempting to intimidate or harass other individuals
- Making harassing, offensive or intimidating statements, or threats of violence through phone calls, letters, voicemail, email, or other forms of written, verbal or electronic communication
- Abusive language
- Racial or cultural slurs or other derogatory remarks associated with, but not limited to, race, language or sexuality
- Repeated failure to attend appointments without advising the practice
Test Results
Papanui Medical Centre policy is not to contact patients routinely for normal results. You will be notified of urgent or abnormal results as soon as possible after the doctor has reviewed them. Please ensure we have your current preferred method of contact. If you have specific concerns or have not been contacted you can ring 352 9053 and speak to the results nurse who are available from 9am-12.30pm and 2pm-5pm week days.
Driving Medical Information for Papanui Medical Centre
Papanui Medical Centre Medical practitioners have a clinical and legal responsibility to determine that those who continue to drive are safe, and to protect the driver and other road users from harm.
It is compulsory for private car and motorcycle driver licence holders (classes 1 and 6) to provide a satisfactory medical certificate to renew their licence at 75, 80 and every 2 years after. Expiry dates for commercial classes, including passenger endorsement to drive a taxi, vary.
It is the driver’s responsibility to prove that they are medically fit. They may have to undergo more tests or assessment before you have sufficient information to confirm this.
The Medical Certificate is completed by the Patient’s usual General Medical Practitioner, in order to minimise any extra testing which may be needed. The testing required includes some physical checks, Visual checks, co-ordination checks, and assessment of Cognitive function (thinking and mental processing check). Your Regular Doctor is best placed to do this with the minimum of inconvenience to you.
Our Patients approaching these milestone Birthdays should receive an email (or letter) a couple of months before the date of their appropriate Birthdays. This is to remind you to give enough time to booking your regular Doctor in advance of this Birthday(in case the Doctor is unavailable for a period of time). This may involve a nurse appointment prior to you Doctor appointment (at the discretion of your Regular Doctor). If requested, please attend this appointment.
When coming for your Driving Medical appointment please make sure to bring your glasses for both driving and regular use.
Please see the Reference below which is the current NZ Transport Association information on Medical Requirements for Driving in New Zealand.
https://www.nzta.govt.nz/driver-licences/getting-a-licence/medical-requirements/
If you require further information please contact our Reception Team at Papanui Medical Centre and they will direct you appropriately.
Useful Links
Information recommended by health professionals
Immunisation in New Zealand
Travel health
Sexual health
Diabetes
Skin diseases
Mental Health Foundation
Asthma
Accident Compensation Commission
The Heart Foundation
Mesothelioma Centre