Same day and acute appointments
We hold a limited number of same day and acute appointments for our enrolled patients. If you are unable to see an appointment on the patient portal please call the clinic and team will get a nurse to call you back and advise availability. This does not mean a guarantee of an appointment on the same day.
Mask wearing and patient flows
Mask wearing is no longer required in healthcare settings. We do still continue to encourage mask wearing when attending Papanui Medical Centre as Covid and other respiratory infections remain in our community. We will continue to provide masks at our reception for patients and our clinical staff will continue to wear masks. If you would like to wait in your car please advise reception.
Healthcare assistants
Our Healthcare Assistant team are working closely with the medical team. You may receive a text message from them asking you to meet them prior to your appointment with the doctor.
Cold and flu symptoms and wanting advice?
If you have mild or moderate cold or flu symptoms, are generally well and wanting advice please call Healthline as there may be a charge for nurse calls although they will alert to this at the time – please call Healthline on 0800 358 5453.
Use of AI in consultations
Some of our doctors are using AI to assist in recording their consultations. They will always ask your consent prior to this occuring
Papanui Medical Centre allows team members to use AI to assist with clinical note taking, as well as administrative tasks (e.g. report writing). Everyone who uses AI must meet the terms and conditions of the tool. We do not allow clinicians to use generative AI for clinical decision making. Before introducing generative......
We are open MORNINGS ONLY on these dates: Christmas Eve 27 December New Years Eve 3 January...
Save time waiting for reception and try our new patient check in kiosk! An efficient and private way to get you signed in and seated when the reception area gets busy. You can also update your personal details using this kiosk....
We are aware of the issues getting appointments at the lab so offer a blood taking service here for $15 or fully funding if you have Diabetes. We offer flexible times and days but an appointment is required – please call reception to book...
From 1 December there will be a charge for nurse phone calls if the duration of the call is over 5 minutes in length. No charges will apply to phone calls regarding children aged 14 and under....
